December 15, 2020 – 9:00-4:00 p.m.

Cut off date to register December 12, 2020

IN THIS COURSE YOU WILL LEARN: Keywords to use to soften and make your language more polite and diplomatic, Grammar concepts that can be easily employed to soften your tone, About the role of intonation and word stress and its relationship to effective communication, Ways of delivering bad news, How to make requests politely, Methods for giving commands, Strategies for politely objecting, Courteous ways to let someone know you do not understand them, How to respond to destructive and constructive criticism, Helpful ways of making suggestions, About inclusive language and politeness, Techniques for learning how to filter your comments, Appropriate ways to respond to offensive comments.
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