Do you have unilingual staff in a bi-lingual community?
Looking for ways to do a better job of welcoming your French speaking customers?

• Learn strategies to maximize results with as little investment as possible
• Share your experience to date and learn about the customer service expectations of your neighbours
• Greetings and simple phrases that will make your customers feel welcome
• The importance of signage and other easy ways to get your message across
• Leave with quick and inexpensive tips for amore francophone friendly business

Start:  1:00 PM
End:   4:00 PM
Location:  Quinte West Library, Multi-Purpose Room

Limited Seating of 20 so REGISTER today!